Long Holiday Announcement : 11 – 21 June 2018

Dear beloved customer.

Kratomind Global’s shipping operations will be temporarily postponed on June 14, 2018 and resume on June 21, 2018.  We failed to inform you that the Indonesian federal government would hold a ten-day, nationwide holiday beginning Monday, June 11, 2018, and that our nation’s post offices would close June 14, 2018.  As such, we truly apologize for not informing our loyal customer base that all post offices — along with virtually every other business across Indonesia — would be closed well ahead of time.

Post office still receive incoming mail until 14 June but they only sort it and save it in departure office. The stuff will departed in 21 June. They didn’t mention it clearly before

We understand time are precious, so here is our decision :

Processing order :

  • We only can ship in 21 June
  • Crushed leaf order,we have fresh stock in US Kratomind,crushed leaf order will be shipped from US Kratomind
  • If you are in hurry, please inform us we will issue a refund for you
  • If you can wait until it shipped in 21 June , we would be happy to break your package and add some freebies as waiting  compensation
  • We have contacted you trough email. We are awaiting your reply

New Order :

  • If you don’t mind it shipped in 21 June , we will add extra freebies as waiting compensation
  • We have contacted you trough email. We are awaiting your reply

Once again deeply apologize about late information. It’s miss communication between us and post office. They didn’t mark clearly they only receive it,not ship it in same day

Honesty is important in business, and we stand on our credibility. We don’t want lying by drop the package in post office but items will be departure in 21 June. It will waste your time 1 week

If you are curious what cause long holiday in here, please read our post here : Eid Al Fitr 2018

Whatever your choice, we really appreciate your trust on us.

Terima kasih

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