Frequently Asked Questions

Last Update : 24 April 2023


Who are you?

An Indonesian partner you can trust

What benefit you offer?

Good product, stunning customer services, good work ethic, and guaranteed delivery

More reason to love!

Tell me more about you

We are kratom vendor from indonesia, with more than 7 years experience

Read more about us here

I am afraid this is a scam site

Before judge, you need to check our portfolio first

Kratomind Portfolio


Where do you ship from?

We can ship from Indonesia, United States, or Europe

You can choose from here


Any ETA to my country?

It varies, depending on the destination country

Do you give delivery guarantee?

Yes. Check our delivery guarantee policy here

Terms & Conditions


Product i want are out of stock

Send us a message, and we will get back to you as soon

Contact Us

Any discount for large quantity order?

Yes, you can check our vendor pack

Kratom Vendor Pack

If your order is above that, kindly send us a message

Can i order specific strain from your overseas warehouse?

Yes. You can place a pre order product from us

Air Freight & Pre Order


What payment method you accept?

We can accept

  • Paypal
  • Wise
  • Cryptocurrency

Check our Payment method page for details

Why you can't accept credit card?

Major payment gateway are against kratom transaction. So we can’t do anything about this


Can i get free sample?

We will consider it if you want to pay shipping cost

Product i received is not look exactly like your website picture

The pictures on our website are examples only and might not reflect the exact same color as the product you receive.

It is an organic product, harvested from the forest, and there may be some slight variations between batches

Do you have a lab-test?

Yes, you can check it in our Portfolio page


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