Reference

Kratomind Order Detail

Convenience yourself before order

Kratomind order detail :

  • Kratomind.com ship from Indonesia and U.S
  • If you wish kratomind.com to ship from U.S , please visit this link : Kratomind Washington Warehouse
  • We need 3 days handling process,we need to prepare your paperworks shipment carefully. 3 days are maximum handling time,commonly we ship it within 48 hours
  • Delivery Guarantee for legal state/legal country. Restricted country or you are not sure about your country law, email first to sales@kratomind.com
  • This is overseas shipping , please be patience . See above for Estimated time arrive for each country

Delivery Guarantee

Further information about our delivery guarantee

 

  • We will give full refund if your country costum send you letter with information stuff can’t be released / seized. In U.S we call it FDA love letter
  • Other condition we give full refund is If your item stuck in your country’s costum for 3 weeks (Count from when item in costum)
  • If your country or state are ilegal for kratom , please drop a note when making an order. You didn’t do this , there is no guarantee

Payment Method

Never get lost

 

Estimated Time Reference

Based on our experience

 

Country’s Costum , Regulation and Estimated time arrive for Express Mail Service (EMS)

EMS are operated by EMS.Post , don’t compare this with DHL / TNT / FeDex . It’s economic version of 3 companies we mentioned before. Sometimes it’s not timely manner

List below are based in our experience,it might be changed,slower or faster,depend on month (Like December,it’s busy month or chinese new years)

  • United States : 7-10 Days arrive in destination country. Costum varies,commonly costumer receive it in 14 Days
  • Canada : Kratom regulation keep changing time to time. Using import service will help a lots. ETA to home 14 Days
  • Czech : 7-10 Days arrive in destination country. Sometimes it transit first to another country before
  • Mexico : We no longer ship to Mexico
  • South Africa : 15 Days arrive in destination country. Costum varies,medium costum (Under 15 days)
  • Brazil : please don’t use this. EMS are suck in Brazil
  • Germany : 5-7 days arrive in destination country. As long as document complete,their costum are very fast
  • Hungary : 10 days arrive in home. Very fast costum processing
  • Kuwait : 14 Days arrive in home. Fast costum
  • New Zealand : 10-14 Days arrive in home. Fast costum
  • Hongkong : 5 days arrive in home. Fast costum
  • France : 7-10 Days arrive in home. Very fast costum
  • Taiwan : 5-7 Days arrive in home. Very fast costum as long as document complete
  • Netherland : 10 days arrive in home. Fast costum
  • Slovenia : 14 Days arrive in home but scary tax
  • Sweden : 10 days arrive in home. Custom can’t predicted. Commonly,they fast process it
  • Spain : 14 days arrive in home. Fast costum,scary tax

 

Country’s Costum , Regulation and Estimated time arrive for Standard Post

  • United States : Disabled due too much problem happen
  • Mexico : We no longer ship to Mexico
  • Canada : Disabled due too much problem happen
  • Brazil : 35 – 45 days arrive in home. If you think your shipment are very slow,ladies and gentlemand,let me introduce our brazilian customer,they deserve a medal as most patience people in the world
  • Czech : 15 – 20 days arrive in home
  • Germany : 10 – 12 days arrive in home
  • New Zealand : 15 – 20 days arrive in home
  • France : 10 – 15 days arrive in home
  • Netherland : 14 – 20 days arrive in home
  • Sweden : 15 – 20 days arrive in home

Air Freight and Sea Freight Shipment

 

Air Freight : 

Asia,Australia,United States,Canada,Mexico : 3 Days

Other country please contact us

Sea Freight :

U.S , Canada , Mexico : 45 Days

Other country please contact us

Important Information

Information you need to know

 

  • EMS (Express Mail Service) need signature confirmation,if you are not home they will leave notice,please claim your package by picking up in your local post office or Reschedule redelivery trough USPS.com (For US based buyer)
  • EMS can’t drop the pack in PO Box. You might need to pick it in your local post office if your shipping address are Po Box
  • Our tracking can be tracked from Posindonesia.co.id/en
  • Tax problem are not our business , it’s your country policy . You can ask us to set declared value but if your request are irrational , we will suggest you to put rational value. Every country love tax , more rational declared value , more faster your item released
  • Shipping policy above are for kratom product only (Kratom crushed,kratom powder,kratom sample,kratom capsules,extract)
  • If customs or courier call you regarding your shipment,please do not say it’s kratom. Just say it’s betelnut leaf. We never write it as kratom on our packages

Shipping Policy

Free shipping to several countries by condition

 

Free EMS shipping for kratom product without minimum order
  • Brunei
  • Cambodia
  • Malaysia
  • Philippines
  • Singapore
  • Thailand
  • Bangladesh
  • China
  • Hong Kong
  • India
  • Japan
  • Laos
  • Macao
  • Maldives
  • Myanmar
  • Nepal
  • South Korea
  • Taiwan
  • Vietnam
Free EMS shipping for kratom product (Minimum order 2 kilograms)
  • United States : Minimum 2 kilogram order
  • Mexico : We no longer ship to mexico
  • Canada : Minimum 2 kilogram order

Return to Sender Package

What you must do when your package are returned to us

Some custom will ship back your item to us if you didn’t claim it for a long time. Each country has different policy on how much time they will wait someone to claim their package

We can reship your package but you will need to cover shipping cost. If you facing this issue please fill out this form :

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